LEARN HOW TO USE THE FREE DUO APP


DUO doesn't need to be cumbersome, follow the instructions and tips on this site for a better DUO experience. The DUO app is available on   Android Mobile Devices  and  iPhone Mobile Devices


 Using Duo with a Wifi Connection


Step 1) Log into TouroOne Portal
  Go to the TouroOne portal and type in your username and password. See screenshot below:

   
Step 2) Send me a push
  After logging in you will be asked to choose an authentication method. Click on the Send Me a Push button.
  From your mobile device tap on the DUO prompt.
 Tap approve and you're done. You have now securely logged in on your computer.
  Make sure to check off the Remember me for 30 days box.
   

 Using Duo without a Wifi Connection


Step 1) Log into TouroOne Portal
  Go to the TouroOne portal and type in your username and password. See screenshot below:

   
Step 2) Enter a Passcode
  After logging in you will be asked to choose an authentication method. Click on the Enter a Passcode button.
  Open the Duo Mobile app on your device.
  In the app, tap the Touro College and University System account.
  A six-digit passcode displays in the app.
  To log in on your computer, enter the passcode in the passcode field, and click Log In.
  Make sure to check off the Remember me for 30 days box.
   

FAQs  


 Why is Touro requiring the use of two-step verification?
Touro is a high priority target for hackers, including foreign nation state-sponsored entities who attempt to access University systems with ever-increasing sophistication and frequency. Two-step verification is designed to provide an extra level of security, and to make it more difficult for an impersonator to use Touro credentials to access our systems. This step will greatly enhance our information security, and help to protect direct deposit information, research data, and intellectual property, as well as faculty, staff, and student personal information.

 What is two-step verification (Also known as two-factor authentication)?
Two-step verification adds an extra layer of security to your Touro account. You sign in with something you know (your TouroOne password) and use something you have (commonly a mobile phone) to verify your identity. This way, cybercriminals cannot access your Touro account, even if they have your password. Touro has partnered with Duo Security to provide this service.

 What devices can I use? What if I don't have a smartphone, or don't wish to use my personal device?
While a smartphone with the Duo Security mobile app installed is highly recommended for ease of use, you can use a variety of devices and authentication methods to meet your needs. You can receive your login passcode via text message, or you can receive a phonecall.

 What happens if I don't have access to my primary device? What if I forget or lose my mobile phone?
If you add a second device (strongly recommended) when setting up your two-step verification account, you may use that second device to authenticate. Additionally, the Help Desk has the ability to provide a one-time bypass code over the phone (additional information will be required to verify your identity). Call the Touro Helpdesk at 1-844-868-7666, or email help@touro.edu

 What if I travel often or work overseas?
Anyone who travels or works internationally and needs to log in to TouroOne-protected resources can set their two-step verification method to "DUO passcode." You can use the DUO Mobile app passcode generator (the green key on the app's homepage) to generate a passcode without internet or cellular connection.